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1 credit; 1 lecture hour

This course examines the processes required in implementing a TQM plan in a global environment. It addresses the major factors relating to customer satisfaction, including fit and functionality, and the ways in which quality managers interact within the TQM process.
Prerequisite(s): TS 110 or TS 111 or TS 115 and TS 015 or TS 131 or approval of TDM chair.
Corequisite(s): TT 055.